Cancellation and refunds

Last updated 29 September 2026

This is the short version. The full rules are in our Terms of Service, sections 10 and 11.

How to cancel

An administrator can cancel at any time from Billing in the portal, with no need to call or write to us. If you pay by invoice, or cannot reach Billing, email help@siteclara.com and we will cancel for you.

When it ends

Cancelling takes effect at the end of the month or year you have paid for. SiteClara keeps working for you and your staff until then.

Refunds

• We do not refund part of a month or year you have paid for, on a monthly or an annual plan.
• Posters and NFC stickers are included in the price, not sold separately. They are yours to keep, and are not returned or refunded.
• If we end your subscription without cause, or you cancel because you do not accept a change to our terms, we refund the part of the period you have paid for that falls after the end.
• If we have charged you by mistake, we refund it in full.

After it ends

Your account is switched off and your tags stop answering. Your administrators can still sign in for 30 days to export your data or to subscribe again, which switches everything back on as it was. After 30 days we delete your data.

If a payment fails

We tell your administrators, and Stripe tries again over about two weeks while SiteClara keeps working. If the payment still fails, the subscription ends as above, and paying within 30 days switches everything back on.