Open Billing as an administrator
Sign in to the portal as an organisation administrator and open Settings → Billing. Where your account uses online subscription billing, choose Manage billing to view invoices, update payment details or cancel.
Portal Staff access and a supervisor phone assignment do not grant billing administration. If you pay by invoice, or the online controls are not available for your account, email help@siteclara.com.
Review a change before confirming it
The portal shows the subscription and any price change for the building or tag change being made. Read the displayed period, currency, total and any introductory terms. Use the quote shown for your market and account rather than assuming another customer's price applies.
Additional building and tag allowances follow the plan's rules. Some changes have an immediate one-off charge; the preview explains what will be charged. Saving a trial with your email does not itself subscribe you.
If payment is due or tags are suspended
Follow the Payment due banner and Billing page. For a billing suspension, tags say they are not in use at the moment. Paying or subscribing again through the offered route can restore the same tags; do not revoke and reprint them just because payment failed.
A site disabled by the operator is a separate state and requires support to resolve. Contact us if billing looks current but access remains suspended.
Cancel at the end of the paid period
Use Manage billing where offered, or contact us for invoice-billed accounts. Cancellation takes effect at the end of the period you have paid for. There are no partial-period refunds under the standard policy, and you keep the posters and stickers.
Read the cancellation and refunds policy and terms for the full rules. Those pages govern the policy.
Ask about a charge you do not recognise
Email your organisation's name, invoice number if known, and the charge's date, amount and currency. Do not send full card details, passwords or sign-in links. We can help identify a charge and correct a billing mistake.
Current guide: https://siteclara.com/support/billing