A tag will not open, shows the wrong place or has missing controls

The camera or tap does nothing

Try the QR code with the phone's normal camera in good light, keeping the whole code visible. Open the link offered by the camera. If tapping fails but QR works, check whether an NFC sticker was fitted and programmed: printing the circle alone does not enable tapping.

For NFC, unlock the phone, enable NFC where your device requires it and hold its reading area close to the sticker. Cases or the mounting surface can affect the tap. Ask the installer to test the sticker with the location's Set up NFC check.

The wrong location opens

Stop before recording work. Check the poster's location against the screen. A poster or sticker may have been installed at the wrong place or the sticker may contain another location's link.

The administrator should compare the QR and sticker with the location in the portal and reprint or rewrite the correct one. Do not record in the wrong room to get past the problem.

The tag says it is not live or not in use

• Not live yet: the site may still be a draft, or the shared-site location may be switched off. Ask the site administrator to check.
• Not in use at the moment: the paying account may be suspended for billing. An administrator should open Billing.
• No longer in use or unrecognised: the tag may have been revoked or removed. Ask the administrator to check its current record.

Repeated scanning will not change the site's status. Do not revoke and recreate an otherwise valid tag to resolve a billing suspension.

The page opens but a button or job is missing

Check the signed-in name, the browser used for enrolment, the building assignment and your phone role. Building managers and staff reporters cannot record work. A portal sign-in does not grant phone supervisor controls. A contractor must use the browser holding that specific job.

Work queues also follow provider access and own-staff services. A specialist task appears only if paired at the location. A scheduled action depends on its window and existing result. Ask the administrator to check those settings before assuming the poster is faulty.

The form will not send

Complete the required fields and check any connection or validation message. If the response was lost, the result may be uncertain: keep your entries, check whether the report is visible where your role allows, and use the help route shown rather than rapidly sending duplicates.