Staff reporter quick start

Join from the school’s invitation

1. Open the named invitation your school shared with you. It lasts seven days and works once.
2. Use your phone's own Safari or Chrome browser. If the link opened inside a messaging or social app, use its option to open in the browser or copy the link into the browser.
3. Check the name and school, then choose Continue on this phone.
4. Add your school email and open the confirmation email. Confirming the address gives you your way back in if signed out.

Your school does not need your mobile number for this role and SiteClara sends you no texts. You can report while email confirmation is pending. Your school can send a replacement invitation if the first expired; the replacement cancels the old link.

Report a problem with a room

Scan the room's QR code or tap its NFC tag using the same normal browser. Choose the problem, add useful detail or photos where offered and send. Your name accompanies the report to the people handling it and in the school's record.

Not for safeguarding, pupil welfare, behaviour or staff concerns. Use the school's own procedures for those. For accounts and passwords, use the school's IT helpdesk.

See your own reports

Open Your reports to see your latest 20 reports from the last 30 days. You cannot see other people's reports, the team's job queue or work-recording controls.

• Open: the associated job is still open.
• Being dealt with: the job is still open and a supervisor has escalated it or the building manager has answered.
• Done: the associated job is closed.

Being dealt with describes recorded activity; it is not an appointment or a promise of a completion time.

Get back in

At a Staff only tag or on phone sign-in, choose Signed out? Enter your school email. Enter the address you confirmed and open the new sign-in link within 15 minutes.

Having a school email address alone does not grant access: the school must invite you first. If you never confirmed the address or your invitation has been revoked, ask the school administrator for help.

Administrator: invite a reporter

On Team or Own staff, use Staff who report problems. Choose the building, enter their name and create the invitation. Share or copy the link yourself; SiteClara does not text it to them. Use Send again, Cancel invitation or Revoke when appropriate. Save a trial before using reporter invitations.