Open your enrolment text
The organisation administering the building enrols you as Building manager by mobile number. Open the SiteClara text on your phone in Safari or Chrome and complete enrolment. You can return to your queue or use phone sign-in if signed out.
This phone role is for reporting and answering the building team's escalations. It has no Record work, check completion or visit-photo controls.
Report something you find
Scan the location's QR code or tap its NFC sticker, check the location and complete Report a problem. The location screen can show open jobs there within your access. Reporting does not mark the area done.
Answer Escalated to you
- Open your queue, or the queue link in an escalation text.
- Open the job escalated to you, read its reason and inspect the available report and photos.
- Choose an answer from the building's list and add a useful note. Something else requires a note.
- Send the answer.
An answered job leaves your Escalated to you list and the team sees your answer. A later answer can replace the previous response while the job remains eligible. Your answer does not close the job. The team still records the fix or the supervisor closes it with a reason.
When a supervisor chooses named recipients, only the selected managers can see and answer that escalation.
Control texts
Use Texts from SiteClara at the bottom of your queue to turn texts off or on. Off also stops sign-in links, so keep your browser signed in if you need it. See text messages for country-specific reply information.
Read the morning report
Phone enrolment does not itself invite you to a shared site's report pages. Ask the site administrator for a reader invitation to your email, accept it and use portal sign-in. You may hold both roles. If you also administer the account, that portal access is another separate permission.
Current guide: https://siteclara.com/support/building-managers